Slamming the boards? Rebounding?

As a former amateur basketball player I assume that it is a quasi-reference to the ability of librarians to clear away those errant shots (questions) and turn them into points at the other end (I'm assuming a slam dunk is in order). But points scoring aside, it is a definite way to virtually create a presence on the net for the amazing reference skills, which much of the public may take for granted. So it is a great way to promote one of the services you can get everyday at your library. By adding to this service people in the area that may use the online questioning service may frequent the library more often, or at the very least come to trust the answers provided by librarians. Handy indeed!

As for reviewing services or the collection, the ability to comment on the collection and services can only improve the quality of the patron's experience when they visit, so an open forum may be a possible solution.